Privacy Policy

PENSONIC PHILIPPINES SECURITY

Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.

Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our Customer Care center and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.

PENSONIC PHILIPPINES PRIVACY POLICY

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We have posted this privacy policy in order to explain our information collection practices and the choices you have about the way information is collected and used.

As we continue to develop the Pensonic Philippines website and take advantage of advances in technology to improve the services we offer, this privacy policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

THE INFORMATION WE COLLECT

Our customer’s welfare and privacy is of importance to us. You can opt to visit the Pensonic Philippines platform and navigate anonymously. We will only collect information from you if you create an account with us. When you create a Pensonic Philippines account, or otherwise provide us with your personal information through the Platform, the personal information we collect may include your:

  • Name
  • Delivery Address
  • Email Address
  • Contact Number
  • Mobile Number
  • Date of Birth
  • Gender
  • Interests

We can only collect your personal information if you voluntarily submit the information to us but if you choose not to submit your personal information to us or withdraw your consent to our use of your personal information, you may not be able to access all parts of this website or participate in all of its features, pricing, and product selection. You may access and update your personal information submitted to us at any time.

If you sign up for Pensonic Philippines using your social media account, we may access information about you which you have voluntarily provided under your social media account and we will manage your personal data which we have collected in accordance with Pensonic Philippines’ privacy policy.

HOW WE USE THE INFORMATION WE COLLECT

The personal information we collect from you will be used, or shared with third parties (including related companies, third party service providers, and third party sellers), for some or all of the following purposes:

  • Fulfillment and delivery of products purchased, and updating on the status thereof;
  • Processing of orders, including payment processing;
  • Providing of relevant product information, responding to queries and requests, and other customer support functions;
  • Preventing, detecting, and investigating disputes or fraud, and analyzing and managing commercial risks;
  • Analytics and tracking;
  • Conducting market research and surveys to enable Pensonic Philippines to understand and determine customer preferences and demographics, to develop special offers, and marketing programs of products and services, and to improve customer experience;
  • Developing and providing additional products, services, and benefits, including promotions, loyalty and rewards programs; 
  • Advertising and marketing products and services or relevant products and services from our preferred partners, administering contests, competitions and marketing campaigns;
  • Purposes which are reasonably related to the aforesaid;

COLLECTION OF COMPUTER DATA

Whenever you visit Pensonic Philippines, servers will automatically record information that your browser sends whenever you visit a website. This data may include:

  • Your computer's IP address
  • Browser type
  • Webpage you were visiting before you came to our Platform
  • The pages within the Platform which you visit
  • The time spent on those pages, items and information searched for on the Platform, access times and dates, and other statistics.
  • This information is collected for analysis and evaluation in order to help us improve the Platform and the services and products we provide.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Pensonic Philippines secures all information collected. For your safety, kindly use unique numbers, letters and special characters as your Pensonic Philippines password and do not share your password to anyone. If you suspect that your privacy has been breached or your password has been compromised, immediately contact us through our customer service.

OTHERS WITH WHOM WE SHARE YOUR INFORMATION

Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing emails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention; and (e) provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in our agreements with them.

Other Companies: We may provide information to carefully selected outside companies when we believe their products or services may be of interest to you.

Business Transitions: We may transfer or share a copy of personal information about you in the event that Pensonic Philippines or one of its properties, affiliates, or subsidiaries goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets. You will be notified via email or prominent notice on our website prior to a change of ownership or control of your personal information, if your personal information will be used contrary to this policy. However, nothing in this Privacy Policy is intended to interfere with the ability of Pensonic Philippines to transfer all or part of its business and/or assets to an affiliate or independent third party at any time, for any purpose, without any limitation whatsoever.

Pensonic Philippines specifically reserves the right to transfer or share a copy of personally identifiable information collected from its websites to the buyer of that portion of its business relating to that information.

Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.

Pensonic Philippines partners with advertising companies to place our advertising on publisher websites on the Internet. These advertising companies collect anonymous information about your visits to our web site. This technology involves the use of third party cookies that allow them to develop personalized advertising so that it directly relates to offers that may be of interest to you. You may choose to opt-out of this service we have with our third-party advertising partner. We may also use Pensonic Philippines cookies to provide similar enhanced online marketing to you based on your interests and preferences. You may also choose to opt out of these enhanced online marketing ads.

YOUR CHOICES REGARDING USE OF THE INFORMATION WE COLLECT

You have several choices regarding our handling of your nonpublic personally identifiable information.

Direct Mail or Telephone Marketing: If you shop at the Pensonic Philippines stores and wish to be removed from the list of customers that receive direct mail or telemarketing calls, please send us a message to Pensonic Philippines Contact Us page and state one of the following:

  • "NO MAIL OFFERS" (if you don't want to receive offers by mail);
  • "NO PHONE OFFERS" (if you don't want to receive offers by phone);
  • "NO PHONE OR MAIL OFFERS" (if you don't want to receive either).

Because customer lists often are prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.

COOKIES, WEB BEACONS, AND HOW WE USE THEM

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website.

We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to the Pensonic Philippines website. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you.

We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners.

LIST OF COOKIES WE COLLECT

The table below lists the cookies we collect and the information they store.

COOKIE name

COOKIE Description

CART

The association with your shopping cart.

CATEGORY_INFO

Allows pages to be displayed more quickly.

COMPARE

The items that you have in the Compare Products list.

CUSTOMER

An encrypted version of your customer id.

CUSTOMER_AUTH

An indicator if you are signed into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores your Customer Segment ID

EXTERNAL_NO_CACHE

A flag that, indicates whether caching is on or off.

FRONTEND

Your session ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The last product you looked at.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

RECENTLYCOMPARED

The items you recently compared.

STF

Information on products you emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer authorized cookies.

VIEWED_PRODUCT_IDS

The products that you recently looked at.

WISHLIST

An encrypted list of products added to your wish list.

WISHLIST_CNT

The number of items in your wish list.

ONLINE ACCOUNT REGISTRATION

To make online shopping faster and easier, you may register on the Pensonic Philippines website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to Sign Out when you finish shopping. Your information will still be stored with us but it will not be accessible to anyone else from that computer.

EMAILS

You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from Pensonic Philippines or its affiliates you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

CHANGES TO THE PRIVACY POLICY

Pensonic Philippines reserves the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on the Platform.

CONTACTING PENSONIC PHILIPPINES

If you have any queries, comments or concerns, or require any help, please feel free to contact us through our customer service at (02) 838 6651 or (02) 838 2677.