Shipping Policy

Thank you for visiting and shopping at Pensonic. Do note that shipping will only be facilitated once orders are fully PAID. For Dragonpay payments, please READ the instructions carefully. There is a deadline stated for all Dragonpay payments. If you haven’t paid after the said deadline, you have to reorder again and create a new transaction as your order will automatically be cancelled. If you have paid after the deadline, kindly contact our customer service at (02) 838-6651 or (02) 838-2677 for manual processing of your orders.

SHIPMENT PROCESSING TIME

All PAID orders are processed within 3-5 business days. Orders are not shipped or delivered during Sundays or holidays.

SHIPPING RATES & DELIVERY ESTIMATES

Shipping rates are at a standard rate based on weight as shown below:

WEIGHT RANGE

MM

LUZON

VISMIN

1-3KG

200

300

400

4-5KG

300

400

500

6-7KG

400

500

600

8-9KG

500

600

700

10KG

600

800

1000

11-12KG

700

900

1100

13-14KG

800

1000

1200

15KG

900

1100

1300

16KG

900

1200

1500

17-18KG

1000

1300

1600

19-20KG

1100

1400

1700

21-22KG

1200

1600

2000

23KG

1300

1700

2100

24-25KG

1400

1800

2200

26-27KG

1500

1900

2300

28-29KG

1600

2000

2400

30-31KG

1700

2200

2700

32-33KG

1800

2300

2800

34-35KG

1900

2400

2900

36KG

2000

2600

3200

37-38KG

2100

2700

3300

39-40KG

2200

2800

3400

41-42KG

2300

2900

3500

43-44KG

2400

3000

3600

45KG

2500

3100

3700

46KG

2500

3200

3900

47-48KG

2600

3300

4000

49KG

2700

3400

4100

50KG

2800

3500

4200

51KG

2800

3600

4400

52-53KG

2900

3700

4500

54-55KG

3000

3800

4600

56-57KG

3100

4000

4900

58-59KG

3200

4100

5000

60KG

3300

4200

5100

61KG

3300

4300

5300

62KG

3400

4400

5400

63-64KG

3500

4500

5500

65KG

3600

4600

5600

66KG

3600

4700

5800

67-68KG

3700

4800

5900

69-70KG

3800

4900

6000

71-72KG

3900

5100

6300

73-74KG

4000

5200

6400

75-76KG

4100

5400

6700

77KG

4200

5500

6800

78-79KG

4300

5600

6900

80KG

4400

5700

7000

Shipment method

Estimated delivery time

Within Metro Manila

3-5 business days

Provincial

5-7 business days


Should there be bad weather conditions, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

DAMAGED/DEFECTIVE ITEM

If you received your order damaged or defective, please contact our customer service at orders@pensonic.com.ph to file a claim. Please store and take a picture of all packaging materials and damaged goods before filing a claim.

INTERNATIONAL SHIPPING POLICY

We currently do not ship outside the Philippines.